At Sai Masala, we respect your privacy and are committed to protecting your personal information. This Privacy & Safety Policy outlines how we collect, use, and safeguard your data when you interact with our website, make purchases, or communicate with us.

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1. Information We Collect

• Personal Information: When you place an order, subscribe to our newsletter, or contact customer support, we collect information such as your name, email address, phone number, billing and shipping address, and payment information.

• Usage Data: To enhance your experience on our site, we collect data on how you interact with our website, such as pages visited, time spent, and other analytics through cookies and similar technologies.

• Cookies: We use cookies to remember your preferences, understand site usage, and personalize your experience. You can manage cookie preferences in your browser settings.

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2. How We Use Your Information

• Order Processing: To fulfill your orders, communicate order status, and manage payments and shipping.

• Customer Support: To respond to inquiries, provide customer support, and improve your experience.

• Marketing: With your consent, we may send you newsletters, promotional offers, and product updates via email. You may unsubscribe at any time.

• Improving Services: Analyzing website usage and customer feedback to improve our products, services, and overall user experience.

3. How We Protect Your Information

• Data Encryption: We use Secure Sockets Layer (SSL) technology to encrypt sensitive information during transmission.

• Secure Payment Processing: All payment information is securely handled through certified payment processors and is not stored on our servers.

• Restricted Access: Access to personal information is limited to authorized employees and contractors who need it to perform their duties.

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4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted third-party providers who assist in:

• Order fulfillment and shipping

• Payment processing

• Marketing and analytics support

Each of these providers is required to protect your information and is prohibited from using it for any other purpose.

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5. Your Rights and Choices

• Access and Correction: You may request access to, or correction of, your personal data by contacting us at saimasala.india@gmail.com

• Unsubscribe: You can opt out of marketing emails by following the unsubscribe link in any email or by contacting us directly.

• Cookies: Adjust your cookie settings through your browser at any time to control which data is collected.

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6. Safety and Security Measures

Your safety is paramount to us. We implement the following measures:

• Product Safety: Our spices undergo rigorous quality control to ensure they are safe, free from contaminants, and meet high safety standards.

• Secure Transactions: Our website uses SSL and industry-standard protocols to protect payment transactions and personal data from unauthorized access.

• Data Retention: We only retain your information as long as necessary for the purposes outlined in this policy or as required by law.

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7. Changes to This Policy

We may update our Privacy & Safety Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page periodically for updates.